Privacy Policy for RareDeck

At RareDeck, we are committed to protecting your personal information and ensuring a secure, transparent, and positive experience for all our customers. We understand the importance of privacy and confidentiality, and we want you to feel confident in how we handle your data.

If you have any questions regarding our privacy practices, please contact us at [email protected].

Table of Contents

  • Using Your Information
  • Sharing Your Information
  • Marketing Communications
  • Discovering Adverts for RareDeck Online
  • Retention of Your Information
  • Your Rights Explained
  • Updates to Our Privacy Policy
  • Contacting Us
  • Cookie Policy

1. Using Your Information

We collect and use your personal information in several ways, based on the services we provide and your interactions with us. Here’s how we use your data:

Personal Information (e.g., Name, Contact Details)

  • Why we use it: To complete transactions, communicate with you regarding your orders, send you updates, and provide customer support.
  • How we protect it: We take every reasonable step to safeguard your personal information.

Payment Information

  • Why we use it: To process payments and issue refunds.
  • Important note: We do not store your payment card details, and payments are handled securely via third-party payment processors.

Customer Service Records

  • Why we use it: To provide the best possible support and to train our team to enhance service quality.

Purchase History and Saved Baskets

  • Why we use it: To improve your shopping experience, recommend products, and allow for quick checkouts.

Device Information

  • Why we use it: To improve your shopping experience by tailoring content, language, and settings. It also helps protect our website from fraud.

Survey/Competition Responses

  • Why we use it: To run prize draws, competitions, and surveys, and to contact you if you win or participate.

2. Sharing Your Information

We will never sell your personal information to third parties. However, we may share your data in the following situations:

  • Service Providers: Companies that help us provide services to you (e.g., payment processors, delivery companies).
  • Law Enforcement: If required by law, we may share information with law enforcement or regulatory authorities.
  • Third-Party Partners: We may share anonymous, aggregated data with trusted partners for analytics and research.

3. Marketing Communications

If you opt-in, we will send you marketing communications, including offers, updates, and information about new products. You can unsubscribe at any time:

  • By using the unsubscribe link in any email.
  • By contacting our customer service team at [email protected].
  • Through your account settings on our website.

Note: Unsubscribing from marketing communications will not stop service messages (e.g., order updates).

4. Discovering Adverts for RareDeck Online

We use online advertising and digital marketing tools to display relevant adverts and promotions. These ads are based on your past interactions with RareDeck, such as previous visits or search history.

We use tools like cookies and ad tags to serve ads across different platforms and websites.

5. Retention of Your Information

We will keep your personal information for as long as necessary to provide our services to you or as required by law. If you close your account, we may retain some data to comply with legal obligations or resolve disputes.

6. Your Rights Explained

You have the following rights regarding your personal information:

  • Right to Access: You can request access to the personal data we hold about you.
  • Right to Rectification: You can request corrections to inaccurate or incomplete information.
  • Right to Erasure: In certain cases, you can request deletion of your data.
  • Right to Restrict Processing: You can request that we stop processing your data in certain circumstances.
  • Opt-out of Marketing: You can stop receiving marketing communications at any time.

For more information on how to exercise these rights, please contact us at [email protected].

7. Updates to Our Privacy Policy

We may update this privacy policy from time to time. Any significant changes will be communicated on our website or via email. We encourage you to review this policy periodically.

8. Contacting Us

If you have any questions or concerns regarding your personal information or our privacy practices, please contact us at:

Email: [email protected]

9. Cookie Policy

Cookies are small text files stored on your device when you visit our website. We use cookies to improve your experience, track your shopping basket, and analyze website usage. You can disable cookies in your browser settings, but this may affect the functionality of our website.

For more information on how we use cookies, please refer to our Cookie Policy.

This privacy policy outlines how we handle your personal data to provide you with the best shopping experience at RareDeck. We take privacy seriously and aim to keep your data secure at all times. Thank you for trusting us with your information!